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HOW TIMEFOX HAS WORKED
FOR A COMPANY WITH OVER 60 CONSULTANTS
Drake Resource Group, Inc. (DRG) provides education
design services to Chicago area and other Midwestern
clients, including several Fortune 500 companies.
Their services include design and development of web-based,
multimedia training, instructor-led training, job
aid development, and project management training.
(See their web site for more info:
www.drakerg.com.)
DRG is a "virtual" organization. Their 60+ consultants work
out of home offices or at client sites. Before TimeFox, they
tracked their time manually." Consultants invoiced us then
we transferred project time into a series of Excel worksheets
to keep track of project hours," said Rebecca Adler, Director,
Technical Support Services. But they knew that for their
project managers to keep close tabs on project time and
costs, they needed to view time reporting on a frequent
basis. They also knew that an electronic time-tracking system
would help them provide better, more accurate quotes for
future project proposals.
Finally, they wanted to offer a convenient tool for their
consultants to use. Timekeeping is always a chore, yet it's
necessary to provide clients with accurate task detail on
invoices. TimeFox allows consultants to track time spent on
each task by using a simple drop-down list.
Drake Resource Group researched many timekeeping
options via the Internet before they chose TimeFox.
"The 'look and feel' of the product was important. As education
designers, we appreciate the importance of a user interface
design that is clean, crisp, and self-explanatory! The interface
is so intuitive that none of our consultants had any difficulty
using TimeFox for the first time," said Rebecca Adler.
Another important factor for DRG was the quality of technical
support. "Any time we called FunctionFox, we typically spoke
with a live person, who was not only pleasant but knowledgeable.
Any time we sent an e-mail or left a message, the
response time was terrific," said Adler, "Quality customer
service and support are values that are foundational to our
organization, so we always seek vendors who exhibit the
same commitment to customer care and product quality."
DRG also appreciated the flexibility of the development
team at TimeFox. When they called to ask about a particular
capability that would aid their organization, the FunctionFox
team responded by enabling an additional feature that
addressed their needs.
The ability for consultants to log in from a home office or
a client site was another bonus. A web-based application
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is perfect for an organization with consultants who live and
work all over the Chicago metro area. The rollout of this new
system to their consultants was very smooth.
"Many of our consultants have commented on how much
they like using TimeFox," said Adler, "It saves them time
when invoicing us and it provides a way to see their past
time data if needed."
"TimeFox also saves us time during the invoicing/billing
cycle, and helps us keep tabs on project progress in 'real
time'. This is critical to successful project management,"
said Louann Swedberg, Director, Partner Relationships.
"It was very easy to set up and implement. Adding new
users, new projects, and new tasks is very simple. The ability
to add unique tasks to a particular project is useful for our
business," said Rebecca Adler.
The ability to "slice and dice" the data through flexible
reporting lets DRG see project data through many different
perspectives, allowing them to refine future project
estimates and adjust resources.
Having historical data readily available helps this virtual
organization analyze their business. Even though they have
only been using TimeFox for a short time, the value of easily
accessible historical data is already apparent.
TIMEFOX HAS MADE IT EASY FOR THE DRAKE RESOURCE
GROUP TO SEE PROJECT HOURS IN "REAL TIME"
AND HAS GIVEN THEIR PROJECT MANAGERS A TOOL
TO MONITOR PROJECT PROGRESS AND RESPOND
QUICKLY TO POTENTIAL PROBLEMS. ALTHOUGH THEIR
WORKFORCE IS WIDELY SCATTERED, THE COMPANY
IS MORE COHESIVE BECAUSE OF TIMEFOX.
Drake Resource Group can be reached for further comment
at 847-540-0655 or visit their web site at
www.drakerg.com
Contact us for information on how TimeFox can create
a revolution in your business. Call Toll-Free 1.866.369.8463,
or email info@functionfox.com
Call Toll-Free 1.866.369.8463, or email
info@functionfox.com
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