ACCOUNTABILITY AND ACCURACY MEAN HAPPY CLIENTS AND HIGHER PROFITS
Andrew Hume & Associates Ltd. has over 25 years experience in public communications and education-focused
program development. For 15 years, the company has specialized in health and health care communications.
This company, based in Canada, has an active list of local, regional, provincial and international clients, including
organizations and foreign governments involved in health and health care reform.
"We provide services to a number of public bodies and organizations, so it is extremely important that we are accountable
for the time we spend on any project. It is also important that our billings accurately reflect the work we have done,"
says AHA President Andrew Hume. "And we believe that strong relationships are built when those clients trust us."
Business accountability has become more important than ever, in light of recent corporate scandals such as Enron and WorldCom.
"After companies like Enron Corp. and WorldCom Inc. made headlines in the last year or so over
practices linked to corporate governance, this issue has – along with traditional concerns including the environment,
human rights and employee relations – resonated with more concerned investors." - Globe & Mail, February 3, 2003
This heightened awareness of the need for accountability, particularly when it involves public, taxpayer-supported funding
is a challenge for many companies.
"Because we offer enhanced, transparent accountability for our clients, our consulting firm has been able to show not
only that we were aware of the increasing importance for accountability, but also that we had a solution," said Mr. Hume.
THE SOLUTION FOR ANDREW HUME & ASSOCIATES, WAS TIMEFOX.
"Before TimeFox," said Hume, "we did what most consultancies do. We made notes in our diaries about time spent at
meetings – when we remembered to
make notes. At the end of the day or the week, we used our 'best guess' about how much time we had spent on various projects. TimeFox helped us get rid of the guesswork."
In fact, when he began to keep accurate records with TimeFox, Hume discovered that up to 30% of legitimately billable consulting time was being lost. "Unaccounted telephone
calls and responses to email requests from clients lost us valuable time. And time is our business," said Mr. Hume.
TimeFox has become an invaluable part of AHA's business system and
project management. The web-based convenience of TimeFox means the firm can track and monitor the time of project team members who work in offsite locations, whether they are
around the corner or around the globe.
"We started using TimeFox 18 months ago and I simply don't know how we managed before. It's been a very smart addition to our business. And so simple and convenient to use with its web-based features and excellent customer support," says Mr. Hume.
The key benefits from TimeFox have included:
- Increased billings from better time management;
- Improved customer loyalty from enhanced accountability;
- The ability to tell the high maintenance/low return clients from the low maintenance high return clients.
"WITH TIMEFOX, I'M REMINDED OF A CLASSIC ROLLING STONES LYRIC FROM THE 70'S: 'TIME IS ON MY SIDE' – YES IT IS!" SAID HUME.
Contact us for information about how TimeFox can create a revolution in your business. Call Toll-Free 1.866.369.8463, or email info@functionfox.com
Try a free TimeFox Demo at www.functionfox.com/demo