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ACCOUNTABILITY AND ACCURACY MEAN
HAPPY CLIENTS AND HIGHER PROFITS
Andrew Hume & Associates Ltd. has over 25 years
experience in public communications and
education-focused program development. For
15 years, the company has specialized in health
and health care communications.
This company, based in Canada, has an active list
of local, regional, provincial and international clients,
including organizations and foreign governments
involved in health and health care reform.
"We provide services to a number of public bodies
and organizations, so it is extremely important that
we are accountable for the time we spend on any
project. It is also important that our billings accurately
reflect the work we have done," says AHA President
Andrew Hume. "And we believe that strong relationships
are built when those clients trust us."
Business accountability has become more important
than ever, in light of recent corporate scandals such
as Enron and WorldCom.
"After companies like Enron Corp. and
WorldCom Inc. made headlines in the last
year or so over practices linked to corporate
governance, this issue has – along with
traditional concerns including the environment,
human rights and employee relations
– resonated with more concerned investors."
Globe & Mail, February 3, 2003
This heightened awareness of the need for accountability,
particularly when it involves public, taxpayer-supported
funding is a challenge for many companies.
"Because we offer enhanced, transparent accountability
for our clients, our consulting firm has been able to
show not only that we were aware of the increasing
importance for accountability, but also that we had a
solution," said Mr. Hume.
THE SOLUTION FOR ANDREW HUME
& ASSOCIATES, WAS TIMEFOX.
"Before TimeFox," said Hume, "we did what most
consultancies do. We made notes in our diaries about
time spent at meetings – when we remembered to
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make notes. At the end of the day or the week, we
used our 'best guess' about how much time we had
spent on various projects. TimeFox helped us get rid of
the guesswork."
In fact, when he began to keep accurate records
with TimeFox, Hume discovered that up to 30% of
legitimately billable consulting time was being lost.
"Unaccounted telephone calls and responses to email
requests from clients lost us valuable time. And time
is our business," said Mr. Hume.
TimeFox has become an invaluable part of AHA's business
system and project management. The web-based convenience of
TimeFox means the firm can track and monitor the time of project
team members who work in offsite locations, whether they are around the
corner or around the globe.
"We started using TimeFox 18 months ago and I simply
don't know how we managed before. It's been a very
smart addition to our business. And so simple and
convenient to use with its web-based features and
excellent customer support," says Mr. Hume.
The key benefits from TimeFox have included:
- Increased billings from better time management;
- Improved customer loyalty from enhanced accountability;
- The ability to tell the high maintenance/low return clients from the low maintenance high return clients.
"WITH TIMEFOX, I'M REMINDED OF A CLASSIC
ROLLING STONES LYRIC FROM THE 70'S: 'TIME
IS ON MY SIDE' – YES IT IS!" SAID HUME.
Contact us for information about how TimeFox can
create a revolution in your business.
Call Toll-Free 1.866.369.8463, or email
info@functionfox.com
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