 |  |  |  |
| Product Info | | | About Us | | | Resources | FAQs | Free Demo | | | Purchase | | | Contact Us | | | Site Map | | | TimeFox Login |
| TimeFox | | | Purchase | | | Support | | | Data Storage | | | Corporate |
 |  |
   |
Frequently Asked Questions about Data Storage
Who owns the Data? You own all your data. FunctionFox provides secure, reliable access to your data and stores it for you, backing it up continually so it is always safe and current. Because we know how vital your sensitive, private information is to the success of your business, we are determined to keep it secure against any unauthorized access whatsoever. You can download whatever information you need, from a single time entry to a complete record of all your information, any time you wish, as often as you need it; monthly, weekly or even daily. Does FunctionFox look at or share my proprietary data? No. FunctionFox does not view, analyze, share or otherwise access the proprietary data entered by any of its customers. No employee of FunctionFox is able to access customer information without the customer's express permission. Occasionally, a customer may allow access to proprietary information in order to resolve a support or technical difficulty. Only customer service representatives and technicians are able to access customer information once permission has been received from the customer. FunctionFox customer service is located off-site, on a different network than is used by all other FunctionFox employees. No other FunctionFox employee has access to the customer service network. FunctionFox uses secure servers located off site, to which only our technicians have access. Passwords are changed regularly to prevent unauthorized access by anyone to any information stored by FunctionFox for its customers. Customers are encouraged to change their passwords and usernames on a regular basis. The data storage facility has been designed to provide the highest level of security; protection against fire, flood and earthquake; and has full power backup. Data is backed up on large servers continuously, and backed up to tape every 24 hours. When you back my information up on tape, what happens to the tape? FunctionFox uses taped backups for the sole purpose of restoring service if needed. The tapes are kept securely offsite. Only FunctionFox technicians have access to the tapes, and then only to ensure that the backup system is working properly. What if I decide I want FunctionFox to destroy my information? If you no longer wish FunctionFox to store your information, your organization is deleted from our database. When the organization is deleted, all information associated with it is also eliminated. Within 24 hours, all data about your organization, as well as any entries you have made when using TimeFox no longer exists in our active database or our tape backups. Where is my data stored? To ensure that its services are available on a 24/7 basis, FunctionFox uses the latest servers and backup systems, hosted in a professional, secure facility served by OC-48 fiber pipes. This set-up has been designed from the start to be robust and highly scalable to accommodate rapid growth in customer use without degradation of service. It is modular in design and replacement hardware units are at hand whenever needed. The data storage facility has been designed to provide the highest level of security; protection against fire, flood and earthquake; and has full power backup. How often is my data backed up? Data is backed up on large servers continuously, and backed up to tape every 24 hours. Who sets up the company information (employees, clients, projects, and tasks)? Set up is so easy that anyone can handle it. Usually, one person will enter client, job, and personnel information, and as jobs come in and new clients appear, any manager, administrator, employee or other user may be assigned this small task. Does TimeFox use terminology and "buzz words" that I won't understand? We've used terms and names that are commonly accepted in this industry, and have included a glossary that defines each of them. We also offer you the option of changing terms to ones that are common in your company. |
"Our PR and Design Agency looked diligently for a time and project tracking software application, only to find it right here in our own backyard. TimeFox paid for itself within weeks. Now we are accountable to our valued clients, we know how long we've worked on projects, and invoicing is a snap! I thank that little Fox every morning when he greets me upon log-in." Maggie Kerr-Southin Artemis Creative Communications "TimeFox allows us to track our time more accurately by removing any/all objections my employees had to entering their time. More accurate time entries leads to better data for future project estimates because we have more accurate historical data. Better estimating leads to higher profitability and happier clients. All this leads to better profits and a happier CEO — me." Shannon Carter Cartis Group "I needed a better time tracking system than the manual way we were doing things. I knew we weren't charging for all the "little" things and "quick" tasks like emails etc. We absolutely love your product. Learning to use it was so easy and it makes billing a snap. Thank you for developing such a functional tool. It's definitely making us more money." Allison DeFord DeFord Designs |
| Timesheet Software | Time Tracking Software | Project Management Software | Estimating Software | Contact Management Software | Employee Time Tracking Software |