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Testimonials
"As a consulting company, we need to track our time accurately so that we are fair to our clients and to ourselves. TimeFox is simply awesome. It not only helps us track our time, but enables us to see where our time is spent. One of the things that has really been helpful to us is the centralization of this data. We are completely addicted to it and it has become critical to some of our business processes. The cherry on the top is the amazing service we get from the team at FunctionFox."
Sharon Habib
Outsidein Communications
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"We LOVE TimeFox and have already recommended it to a design shop we do a lot of work with. It is easy to use and has been a great tool to help us keep track of our time and communicate better with clients."
Heather M. Smith
de Novo Alternative Marketing LLC
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"With TimeFox, our clients feel an increased level of confidence in our firm, and the job that we do - because we address (billing) questions/concerns quickly and in detail. That confidence leads to more work, which leads to more (accurate) billings for us. It is the definition of a WIN-WIN situation."
Lori Sallee
DeFord Designs
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FunctionFox is committed to helping smaller creative companies improve their business. TimeFox, our web-based time and project-tracking software, helps smaller advertising, design, marketing and PR firms manage their business and do more with their valuable time.
Join us on July 24th for our free 30-minute live Webinar with Blair Enns to learn more about proposals and contracts and getting to "Yes".
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Feature Article: 9 Client Satisfaction Tips
FunctionFox Webinar Series: Proposals and Contracts: Getting to 'Yes'
TimeFox Tip: Timelines
Advertising and Design News: FunctionFox Sponsors MYOB
Contact FunctionFox
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9 Client Satisfaction Tips
by Pat Hansen
Hansen Design Co. Inc. gives its clients what they want, and then some. For principal Pat Hansen and her Seattle-based firm, delivering more than what's expected is a way of life. Hansen, who personally handles such long-term clients as the University of Washington School of Medicine, Microsoft and Boeing, offers these tips for keeping clients happy:
- Be consistent with good ideas. Customers will learn they can rely on you to solve their problems.
- Do your homework. Research every aspect of a company, its philosophy and the problem it wants to solve, to provide a dead-on solution.
- Look at a problem from all sides. Sometimes the best solution is found when coming at a problem from an unusual angle.
- Listen. Show your clients that you think they know what's best for them.
- Communicate well. Develop open, frequent communication, and be receptive to criticism or worries from customers.
- Be honest. If something isn't working, it's best to address it right away. Clients will appreciate the straightforward approach.
- Build mutual trust and respect. Once you've grown to understand each other and trust the quality of results, you can rely on each other's instincts and trust each other's judgment.
- Bend over backwards. Customers will respect and be grateful to you when they see you working hard for their products.
- Maintain high standards. Every project is worth 100% of your effort. Don't let quality suffer, no matter how busy you become.
This article has been reprinted with permission from HOWdesign.com and Pat Hansen. Pat is the founder of
Hansen Design Company,
an internationally-recognized design firm based in Seattle, Washington – which recently merged into another Seattle-based marketing communications firm,
MarketFitz, Inc.
If you have an article that you would like to share with FunctionFox customers,
please contact us at 1.866.369.8463 or email
info@functionfox.com.
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Proposals and Contracts: Getting to 'Yes'
Presented By Blair Enns of Win Without Pitching
Thursday July 24th , 2008
4 PM Eastern | 1PM Pacific
Free 30 minute webinar with optional 15 minute Q+A following
This webinar discusses the final steps of the business development cycle and the tools employed to elicit the commitment that turns prospects into clients. We'll explore the common myths of getting to yes, and the endemic misuse of proposals, contracts and other poorly used tools that create barriers to buying. If you're tired of writing lengthy proposals that don't get acted on, or if you've ever had a new engagement die in the contract stage, then this webinar is for you.
July 2008
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Timelines
Part of
TimeFox Premier,
the newly added Timelines feature within CEO desktop allows you to easily view timelines for all projects in a simple glance.
You can view Timelines by month, week or by day. Using the filters you can look at schedules for specific clients or specific project managers. The symbols along the timelines allow you to drill in to see what the symbol represents.
You can also click directly on the timeline itself, to take you back into the project schedule.
Learn More about Timelines.
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Mind Your Own Business Conference
FunctionFox is sponsoring the 2008
Mind Your Own Business (MYOB) Conference
in Austin, Texas September 25th – 28th. The team at FunctionFox is excited to once again be involved with the only conference catering specifically to owners of design and creative-service firms. We look forward to seeing many of you there. For a list of speakers, conference information, and venue details, check out
www.howbusinessconference.com.
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For a TimeFox Demo, go to:
www.functionfox.com/demo
To arrange a guided tour of TimeFox, please send your request to:
info@functionfox.com
To order a TimeFox subscription, go to:
www.functionfox.com/purchase
If you would like your company to be featured in a TimeFox
newsletter, on our website or in our promotional package,
please send your request to:
info@functionfox.com
You can opt out of the About Time Newsletter at:
www.functionfox.com/newsletter/no_thanks.asp
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