FAQs: You Ask, We Answer

At FunctionFox, we love questions about our products: they help us simplify and improve our services, and explore new features or functionality. Here you can read some of the questions our customers ask us most often.

If you ever need help with FunctionFox, just give us a call. Our friendly, knowledgeable customer service reps will be happy to lend a hand.

What is FunctionFox?

FunctionFox is the leading web-based timesheet and project management application for creative teams. It includes easy-to-use timesheets and estimates, accurate time and project reports, scheduling, task assignment, calendars and much more. There is nothing to download, no software to install and no updates to keep track of.

Who should use FunctionFox?

FunctionFox is for small to mid-sized creative teams — freelancers, agencies, and in-house creative groups — who want to get control of their projects, bill more hours every month, and develop a deeper understanding of their business.

Why should I use a web-based time and project management application?

There are many reasons. Employees and contractors can enter timesheets wherever they are, seeing only the project information you want them to see. Managers can create accurate estimates, and keep on top of progress and budgets. Workflow is easy to control because assigning, scheduling, and monitoring tasks is so simple. Communication within your team, with consultants, and with clients is vastly improved, and billing is quick and accurate. What's not to love?

What's included in my subscription?

Besides a great timesheet and project management application, you get unlimited personal customer support for you and your team, from real people who understand your business and will help you succeed. We’ve been doing this a long time, and we are able to provide guaranteed up-time, continuous back-ups and secure storage. We take care of all bug fixes, updates and enhancements on our end, so you never have to worry that you don’t have the latest version. That means you can focus on your business, not on software issues. You also get hours and hours of expert webinars, podcasts, articles, and resources focused specifically on helping you build a successful creative business.

Can I start with Classic and upgrade to Premier? Or get Premier and then downgrade to Classic?

Yes. Your FunctionFox subscription is incredibly flexible, so you can add more project management features when you need them, or step things down when you want. FunctionFox Premier provides some great project management features, like project milestones, and a project blog. We can easily add them to or remove them from a Classic account, without affecting any client or project details.

Can the information I enter in FunctionFox be transferred to other applications?

All FunctionFox reports can be downloaded, or printed in a clean, readable layout. Just create a report that contains the information you want and save the files in the format you prefer. We also provide customizable reports that allows you greater flexibility to download account data. All our reports can be exported as a CSV or XML file.

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