FAQs | Purchase

What is your per-user price?

TimeFox provides full features to all subscribers. Included in your annual or monthly subscription is access to timesheet and job cost entry, client, project and personnel reports as well as controlled access to features and custom options. Our base subscription cost to TimeFox Lite is $20 per month (for one user). Our base subscription cost for TimeFox Classic is $35 per month (includes one user) plus $5 per month for each additional user. Our base subscription cost for TimeFox Premier is $50 per month (includes one user) plus $10 per month for each additional user. Annual subscriptions are also available and include a 10% cost savings. See our purchase page to calculate your price, based on your number of users and use the currency conversion for a quick comparison in your own currency. All transactions will be billed in US dollars.

What forms of payment do you except?

FunctionFox accepts Visa, MasterCard, American Express, and Discover on all subscriptions, and Purchase orders or checks on annual subscriptions.

Do I have to pay sales tax on FunctionFox products?

It depends on where you live. If you are a US or International resident, you do not pay any sales tax. If you are a Canadian resident, you must pay applicable PST, GST, and/or HST.

How do I renew my subscription?

If you already have an existing active account with us, you may renew your subscription by entering in your payment info within TimeFox. Simply go to Setup > Profile and near the bottom of the page, click on the "Payment Info" button to update your information. Once the information has been updated, your transaction will be processed and an email receipt and confirmation of the credit card transaction will be sent to the email address provided.

How do I update or change my credit card information?

If you have a credit card on file with us, you may update that information from within TimeFox. Simply go to Setup > Profile and near the bottom of the page, click on the "Payment Info" button to update your information.

How do I purchase extra users for my account?

You may add extra users to your account within TimeFox from the Setup > Personnel page. Extra users on TimeFox Classic are $5 US per person, per month. Extra users on TimeFox Premier are $10 US per person, per month. Please send us an email or call us toll-free 1.866.369.8463 if you have any questions in this regard.

How can I lower my subscription costs?

You may lower your subscription costs by:

Telling others about FunctionFox. If you refer someone who purchases a TimeFox subscription, you'll receive a month FREE on your account. Details at www.functionfox.com/Referral_Program/
Switching to an annual subscription. Annual subscriptions include a 10% discount over the monthly subscription price. See our Price List to calculate your price and the cost savings.

Can I switch to an annual subscription?

Yes, to save yourself 10% you may switch to an annual subscription at any time. Please send us an email or call us toll-free 1.866.369.8463 to make the switch.

What is your return policy?

FunctionFox aims to provide an outstanding product, excellent customer service and responsive timely support. However, if you are not satisfied within 30 days of your initial subscription purchase you may request a full refund. Please send us an email or call us toll-free 1.866.369.8463 if you have any questions in this regard.